Travel with confidence

Visa's medical and legal assistance service supports you and any immediate family when you are travelling together to a location outside of your principal country of residence for up to 90 days. Complimentary medical services include medical telephone advice, referral to a local medical service provider and the monitoring of a medical condition both during and after hospitalisation.

Other travel and general services include information on inoculation and visa requirements, and legal and interpretor referral. We have considered all the details for you, leaving you and your family free to enjoy your time away from home.

A whole host of reassuring benefits

Our medical and legal assistance services are highly comprehensive and have been developed with real attention to detail. The list below summarises them for you.

• Telephone medical advice
  If you cannot see a doctor while you are travelling, the assistance service centre is on hand and will arrange for medical advice to be given over the phone.
• Medical service provider referral
  The assistance service will refer you to physicians, hospitals, clinics and dentists, wherever you are.
• Monitoring of a medical condition during and after hospitalisation
  The assistance service will observe your medical condition during and after hospitalisation.
• Delivery of essential medicine or equipment **
  We will arrange for any medicine and medical equipment to be delivered to you if it is not available locally.
• Despatch of physician **
  Should you be taken ill suddenly and cannot be moved, we will send a medical specialist to you if no suitable specialist is available locally.
• Guarantee of hospital admittance deposit **
  If you need to go into hospital, but do not have the funds to pay the deposit required, we will pay up to USD 2,500 to ensure you receive treatment. This is subject to us first securing payment from you, either through your credit card or from your family.
• Arrangement of emergency medical evacuation **
  Should you fall ill or have an accident and require emergency treatment, we will take you to the most suitable local hospital, a hospital in a nearby country or back to your home country where appropriate medical care is available.
• Arrangement of emergency medical repatriation **
  We'll arrange for your return to your principal country of residence following an emergency medical evacuation and subsequent hospitalisation.
• Arrangement of transportation of mortal remains **
  In the event of your death, we will deal with official procedures and arrange transportation of your body to the place chosen by your personal representatives.
• Arrangement of transportation to join a cardholder **
  We will organise round trip transportation for the person of your choice to join you if you have been hospitalised abroad.
• Arrangement of return of children **
  Should your dependent children be left alone because of your illness or accident, we will arrange for them to return home. If necessary, we'll also provide qualified people to accompany them.
• Inoculation and visa requirement information
  For information about your journey regarding vaccinations, visas, taxes and customs information, simply call the assistance service for straightforward advice.
• Legal referral
  We can refer you to lawyers and legal practitioners. However, you will be responsible for covering legal fees and related charges.
• Interpreter referral
  We can refer you to interpreters worldwide. You will have to pay any interpreting fees or related charges.

* The medical & legal assistance service is available only on travel outside the cardholders' normal country of residence and where at least 50 per cent of the cost of the travel tickets has been paid for on a Visa Gold card.

** Indicates service is chargeable to the cardholder

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