We are on the case

The second that you report the theft or loss of your card, we will block the account. All we need is your account number and you can be certain there will be no further losses on your card. As always, we are here to take the headache out of unexpected circumstances and quickly deal with the associated risks.

Report it and we will deal with it

Lost and stolen card reporting is one of the 24-hour emergency services provided by the Visa Call Centre Service which also answers general enquiries and offers product and service information. Our international network of 550 toll-free telephone numbers will put you through to an experienced Customer Service Associate who will be able to assist in one of nine languages. The associate will also have immediate access to an international translation service if he or she cannot speak your language.

As soon as you report your card as lost or stolen we will block the account. We will also notify your card issuer and you can rest assured that we will carry out both tasks within just 30 minutes.

The service can deal with the situation, even if your card issuer is closed. Easily accessible at any time of day and from anywhere in the world, both you and your card issuer can be certain your card is not being used in an unauthorised way.

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